Shipping:
Items will be mailed within 1-5 days after payment has been processed.
Our standard shipping method is the International Registered Airmail service. It should normally take between 14-21 business days to arrive, but please note that occasionally delivery may take a few more days. EMS expedited shipping for international orders is available upon request, it takes 4-6 business days (depending on the destination) and provides tracking options, at the cost of an additional $20 for the USA and an additional $25 for all other international destinations. At “checkout” please choose your desired shipping method. We can ship to a third party if you wish your item to be a gift. Please let us know.
Refunds and Exchanges
If the item you receive is damaged, please notify us at info@ilanorbach.com within seven days of receipt. We will not process claims for damaged goods or mistaken orders after this period of time.
If you want to exchange the item for another piece or return the item for a refund, email us at info@ilanorbach.com and return the item within 14 days of receipt. When you contact us, give your name and address, details of the product, the reason for return, and whether you require a refund or replacement. We will then advise on how to proceed.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that ensures you the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item for a refund or an exchange, the shipping cost is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is damaged (providing we are notified within 7 days of receipt).
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging, or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 10%. Goods that show obvious signs of wear or abuse will be returned.
In the interests of fraud prevention, your refund will be issued by the same method that you paid, within 28 days of receipt of the return.
Billing:
Please note that if you are paying by e-check on Paypal, your order will be shipped only once we receive notification from Paypal that your e-check has cleared (this process usually takes a few days).
Gift Cards:
If you wish to purchase a gift card for a third party please contact us- info@ilanorbach.com
Wholesale inquiries:
Please contact us info@ilanorbach.com
Enjoy your purchase!
